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eSupport |
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>> eSupport
eSupport is a centralized online helpdesk support system which allows JUPEM States’ System Administrators (SAs) to report Fault Logs of their ICT equipment. Besides the ability to generate up-to-date reports by status – which are New, Active, Monitored, Cancelled and Closed, one can also track the history of individual fault logs. Because it is online, it provides the States SAs the flexibility of monitoring their respective states’ systems from anywhere, at anytime. This Fault Log Management module promotes a healthy paperless management and monitoring environment.
eSupport is specially integrated with JUPEM’s SPAK (Sistem Pengurusan Aset Kadaster), whereby it is able to pull the asset information from SPAK for ease of management and monitoring. In addition to that, eSupport is also integrated with SPAK, for any escalated complaints captured in SPAK, via the Aduan SPAK sub-module.
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